The subject of the research is Shared Service Centre (SSC) established by Henkel GmbH. Henkel GmbH is the leader in SSC, and belongs to the group of companies which has started automatized activities in it. The aim of this article is to emphasize that permanent improvement of business performance with fulfilling customer requests is a precondition for further development of any company. The main hypothesis of the research is that SSC improved profitability of the company. It is tested and confirmed on EBIT margin in % of Henkel GmbH. The case study is based on interviews and presentations of Henkel’s CFOs in the period from 2003 to 2017, and the relevant data announced in annual reports of the company. However, Henkel GmbH will have new challenges with appliance of a new strategy, in order to support their vision to create sustainable value. One of them is to accelerate digitalization, especially in SSC.


IEEE format

L. Barjaktarović, N. Stefanović, M. Đukanović, “Shared service centre – case study Henkel GmbH,” in FINIZ 2017 - Challenges in modern corporate governance, Belgrade, Singidunum University, Serbia, 2017, pp. 18-24. doi: 10.15308/finiz-2017-18-24 

APA format

Barjaktarović, L., Stefanović, N., Đukanović, M. (2017). Shared service centre – case study Henkel GmbH. Paper presented at FINIZ 2017 - Challenges in modern corporate governance. doi:10.15308/finiz-2017-18-24

BibTeX format

RefWorks Tagged format